Your information matters.

Information we collect

We may collect information you provide directly to us, as well as limited technical information generated when you use the website.

• Contact information such as your name, email address, phone number, billing address, and shipping address.
• Order details, including the products you purchase, personalization details, pickup or shipping selections, and related customer-service messages.
• Information you send through contact forms, custom-order requests, fundraising inquiries, or other messages.
• Basic website-use information such as browser type, device information, pages viewed, and similar technical data when collected by our website or service providers.

How we use your information

We use information only for legitimate business purposes connected to operating Magnolia Coast and serving our customers.

• To process, prepare, fulfill, ship, or coordinate pickup for your order.
• To communicate with you about orders, custom requests, customer service, returns, fundraising, or other inquiries.
• To maintain and improve the website, products, and customer experience.
• To prevent fraud, misuse, security issues, or other activity that could harm our customers or business.
• To send promotional messages when you have chosen to receive them.

Orders & payments

When you place an order, certain information is needed to complete the transaction and deliver or prepare your purchase.

• Payment information may be processed by third-party payment providers rather than stored directly by Magnolia Coast.
• We may receive transaction details such as payment status, order total, billing information, and limited payment identifiers needed to manage your order.
• We use order information to fulfill purchases, provide support, maintain records, and handle returns or other order-related requests.

When information may be shared

We do not sell your personal information. We may share limited information when it is necessary to run the business or complete a service you requested.

• With payment processors, shipping carriers, website hosting providers, ecommerce tools, email services, analytics providers, or other vendors that help us operate.
• When needed to comply with law, protect our rights, investigate fraud, or respond to valid legal requests.
• As part of a business transfer, reorganization, or similar transaction involving Magnolia Coast.

Cookies & site data

Our website may use cookies or similar technologies to remember preferences, keep the site functioning properly, understand site usage, and improve performance.

• Some cookies may be necessary for features such as shopping carts, login sessions, checkout, or security.
• Analytics or similar tools may collect aggregated or technical information about how visitors use the site.
• You can usually control cookies through your browser settings, although disabling certain cookies may affect how parts of the site work.

Marketing choices

If you choose to receive marketing emails or similar messages from Magnolia Coast, you can change your mind at any time.

• Use the unsubscribe option included in promotional email when available.
• You may also contact us to ask that we stop sending promotional messages.
• Even if you opt out of marketing, we may still send necessary order, account, pickup, shipping, or customer-service communications.

Data security & retention

We take reasonable steps to protect the information we handle, but no website, internet transmission, or storage system can be guaranteed completely secure.

• Information may be retained for as long as reasonably necessary to fulfill orders, provide service, maintain business records, meet legal obligations, and resolve disputes.
• Our service providers may maintain information according to their own retention and security practices.

Children’s privacy

Our website is intended for general audiences and is not designed to knowingly collect personal information directly from children under 13. If you believe a child has provided personal information to us without appropriate permission, please contact us.

Changes to this policy

We may update this Privacy Policy from time to time as our website, services, or business practices change. When we make updates, we may revise the “Last updated” date shown near the top of this page.

Contact us

If you have a question about this Privacy Policy or the information associated with your Magnolia Coast order, contact us and let us know how we can help.