Tell us what happened.
Send us your order details and a quick description of the issue so we know exactly what we’re looking at.
Returns & order help
Something not quite right?
We want you to love what you ordered. If something arrived damaged, incorrect, or simply needs our attention, here’s the quickest way to get help.
Add a photo if needed.
If an item arrived damaged or incorrect, a clear photo helps us review the issue and respond faster.
We’ll help from there.
Once we’ve reviewed the details, we’ll let you know the best next step for your specific order.
Damaged or incorrect items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible so we can review it.
- Include your name and order number when available.
- Tell us which item has an issue and what happened.
- Include a clear photo of the item, packaging, or damage when it helps explain the problem.
Please keep the item and its packaging until we’ve had a chance to review the issue with you.
Returns
Because many Magnolia Coast pieces are made in small batches or made to order, return eligibility can depend on the item and the reason for the return.
- Items should be unused and in their original condition when a return is approved.
- Please contact us before sending anything back so we can confirm the next step.
- Original shipping charges are generally separate from the item return unless the issue was caused by an error on our end.
Personalized & custom items
Items made specifically for you may not be eligible for a standard return or exchange once production has begun.
- This can include names, custom wording, selected colors, organization-specific designs, and other made-for-you details.
- Please double-check personalization details before placing your order.
- If we made an error or the item arrived damaged, contact us and we’ll review it with you.
Cancellations & order changes
Need to change a name, color, pickup option, or another order detail? Reach out as quickly as you can.
- If production has not started, we may be able to update or cancel the order.
- Once a made-to-order or personalized item is in production, changes may no longer be possible.
- We’ll always let you know what can still be adjusted before making any changes.
Pickup & shipping issues
If you’re having trouble with a pickup order or a shipment, send us the details and we’ll help you figure out the next step.
- For local pickup, please wait for your ready notification before heading over.
- For shipped orders, include your order number and any tracking details you have.
- If tracking shows delivered but you do not have the package, let us know so we can review the information with you.
How to contact us
The easiest way to get help is to send us a message with enough detail for us to identify your order and understand what you need.
- Your full name
- Your order number, if you have it
- The item you’re contacting us about
- A short description of the issue
- Photos when the item is damaged, incorrect, or has a visible issue
Need a hand?
Send us the details.
We’ll take a look at your order and help you figure out the best next step.
Contact Magnolia Coast